DLH Studio LLC Return Policy

At DLH Studio LLC, we strive to provide high-quality products and excellent customer service. To ensure a seamless experience, we accept returns only for defective items. Please review our return policy below:

Eligibility for Returns

• Items may only be returned if they are determined to be defective due to a manufacturing or material flaw.

• Returns must be requested within 14 days of receiving the item.

• Items returned for any reason other than defects will not be accepted.

Exchange Process

• Defective items will be replaced with the same or equivalent product.

• Shipping costs for the original delivery are non-refundable, and the customer is responsible for return shipping expenses.

• Exchanges will be processed upon receipt and inspection of the defective item.

Steps to Request a Return

1. Contact Us: Email us at info@dhasslingerstudio.com or call (401) 465-8625 with your order number, a description of the defect, and photos of the defective item.

2. Approval: Once your request is reviewed, we will provide return instructions if the item is deemed eligible.

3. Ship the Item: Pack the item securely and ship it back using the provided return instructions to:

   DLH Studio LLC
   30 Meeting St
   Cumberland, RI 02864

Important Notes

• All returned items must be in their original condition, with all parts and accessories included.

• We reserve the right to refuse any return that does not meet our return policy criteria.

If you have any questions or concerns regarding this policy, please don’t hesitate to contact us. We’re here to help!

Thank you for choosing DLH Studio LLC.

Privacy Policy for DLH Studio LLC

Effective Date: November 1, 2024

At DLH Studio LLC, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you create an account, make a purchase, or interact with our Squarespace store.

Information We Collect

We collect the following types of information:

1. Personal Information You Provide

• Account Creation: When you create an account, we collect your name, email address, and password.

• Purchases: When you make a purchase, we collect your billing and shipping address, phone number, and payment information.

• Communication: If you contact us, we may collect additional information to assist with your inquiry.

2. Automatically Collected Information

• Website Interaction: Information about your visits, including IP address, browser type, device type, and browsing activity.

• Cookies: Squarespace and third-party services may use cookies to enhance your shopping experience. You can manage cookie preferences through your browser settings.

How We Use Your Information

We use your information to:

• Process and fulfill orders, including payment processing and delivery.

• Manage your account and provide customer support.

• Send transactional emails, such as order confirmations and shipping updates.

• Improve our website functionality, user experience, and marketing efforts.

How We Share Your Information

DLH Studio LLC does not sell your personal information. However, we may share your information in the following cases:

• Service Providers: Payment processors, shipping companies, and other third-party vendors who assist in fulfilling your order.

• Legal Requirements: If required by law or to protect the rights, property, or safety of our customers and business.

Payment Information

Payments on our Squarespace store are processed securely through trusted third-party payment processors. Your credit card information is encrypted and never stored on our servers.

Account Security

Your account information is protected by your password. We encourage you to use a strong, unique password and keep it confidential.

Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.

• Opt out of marketing communications.

• Request details about how your information is used or shared.

To exercise these rights, please contact us at info@dhasslingerstudio.com.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Third-Party Links

Our store may include links to third-party websites. We are not responsible for the privacy practices of those sites.

Children's Privacy

Our store is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

DLH Studio LLC
30 Meeting St
Cumberland, RI 02864
Email: info@dhasslingerstudio.com
Phone: (401) 465-8625

By using our store, you agree to the terms of this Privacy Policy. Thank you for trusting DLH Studio LLC!